FAQs

Frequently Asked Questions (FAQs)

1. What does HERCOZY-NEST STORE specialize in?
We focus on lifestyle essentials that bring comfort and care into your everyday life — including hygiene & intimate care, wellness products, household items, and accessories.

2. Are your products safe and reliable?
Yes. All our products are sourced from trusted suppliers and undergo strict quality checks to ensure safety, durability, and effectiveness.

3. How do I place an order?
Simply browse our collections, add items to your cart, and proceed to checkout. Our secure payment system ensures a safe shopping experience.

4. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options available at checkout.

5. Do you ship worldwide?
Yes, we ship to most regions worldwide. Shipping fees and times may vary based on your location.

6. How long will delivery take?
Orders are usually processed within 1–3 business days. Delivery times range between 7–14 business days, depending on your region.

7. Can I track my order?
Yes. Once your order has been shipped, we’ll send you a tracking number via email so you can follow your package in real time.

8. What is your return and refund policy?
If you’re not satisfied with your order, you can request a return within 14 days of receiving your items. Products must be unused and in their original packaging. Once received, eligible refunds will be processed promptly.

9. Do you offer discounts or promotions?
Yes! We regularly run seasonal offers and site-wide promotions. Be sure to subscribe to our newsletter so you don’t miss any deals.

10. How can I contact customer support?
You can reach us through our Contact Us page or by email. Our friendly support team is available to help with any questions, product inquiries, or order concerns.